Care & FAQ's

Do you ship internationally?

We sure do! You can find more information in our Shipping & Returns Policy.

How long does it take for my pieces to be made?

All designs are made-to-order to ensure we reduce waste and the environmental impact of overproduction. Your order will be completed and dispatched within 72 hours of finalising your purchase.

How do I contact Customer Service?

You can contact us via email at or send us a Direct Message on Instagram @lovestoryatelier

How do I care for my pieces?

Regular cleaning is recommended to keep your jewellery looking its best. All LS pieces come with a complementary microfiber pouch for safekeeping when they are not in use. 

We suggest removing your earrings before bathing, applying hairspray/perfumes, swimming and sleeping. Technically, you can wear your pieces in the water, however, this may reduce their lifespan if not cared for properly.

Do you offer wholesale?

Yes absolutely! Please email for a copy of our wholesale catalogue. We look forward to collaborating and doing business with you.